We pride ourselves on excellent customer service and always aim to exceed your expectations with accurate product description, great communication and fast/safe delivery. If there is a problem with your order please get in touch and we will do our best to resolve any issues as soon as possible. If your item(s) is received with "damage in transit" it is vital that you take clear photographic images on the day of arrival including damage to the packaging. The images will be used to aid any claims and are needed to initiate and proceed with a refund. Your order must be returned within 14 days for refunds to be processed